PS Customer Advocate Spec
Bookmark this Posting | Print Preview | Apply for this Job
Announcement
Details
Open Date | 11/09/2023 |
---|---|
Requisition Number | PRN36898B |
Job Title | PS Customer Advocate Spec |
Working Title | Customer Advocate Specialist |
Job Grade | UGR |
FLSA Code | Nonexempt |
Patient Sensitive Job Code? | Yes |
Standard Hours per Week | 40 |
Full Time or Part Time? | Full Time |
Shift | Day |
Work Schedule Summary | Monday – Friday, 8am-4:30pm, 8:30am- 5pm, 8:45am – 5:15pm; (depending on need) |
VP Area | U of U Health - Academics |
Department | 00848 - Pediatric Administration |
Location | Campus |
City | Salt Lake City, UT |
Type of Recruitment | External Posting |
Pay Rate Range | $18.00 - $23.23 |
Close Date | |
Open Until Filled | No |
Job Summary |
Position Summary: This is an entry level position that supports one scheduling team and/or one referral rotation. The Customer Advocate Specialist I (CAS I) will learn the essential Electronic Medical Record (EMR) programs and processes required for both patient scheduling (inbound) and referral processing (outbound). Once the CAS I has demonstrated proficiency in basic EMR skills, she/he will be assigned to patient scheduling or referral processing, which will be determined based on mission needs. The CAS I will schedule patients for pediatric subspecialty clinics, triaging patient concerns; or process patient referrals. The Department offers professional growth and development opportunities, including a defined career ladder. This position is primarily housed in a call center, separate from clinic locations. Primary job location is 200 S 250 E, Salt Lake City, UT; site rotations are required at Primary Children’s Outpatient Services building at 81 N Mario Capecchi Dr, Salt Lake City, UT. The University of Utah offers a comprehensive benefits package including:
Additional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio/terrace featuring seating and outdoor games; and a variety of food truck services. |
Responsibilities |
Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Essential Functions:
Patient Scheduling
Referral Processing
Comments:
Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. The above job description reflects the general physical and mental demands and environmental conditions required to perform the essential functions for this position. Nothing in this job description restricts management’s right to assign or reassign duties to this job at any time. The University of Utah Health complies with the Americans with Disabilities Act, as amended and Sections 503 & 504 of the Rehabilitation Act, and extends reasonable accommodations to qualified applicants or employees with disabilities. A qualified applicant must be able to perform the essential functions of the job, with or without a reasonable accommodation. |
Minimum Qualifications | Required: Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience). Preferred: Experience with Epic and Outlook. This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. |
Preferences |
Department Preferences:
Applicants will be screened according to preference. |
Type | Benefited Staff |
Special Instructions Summary | |
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
Do you have two years of experience in communications, customer service, a related medical field, or the educational equivalency.
- Yes
- No
- *
Do you have patient scheduling experience?
- Yes
- No
- *
What is your typing speed?
- 50+ wpm
- 40-50 wpm
- 25-40 wpm
- 0-25 wpm
- *
Do you have 10-key by touch typing skills?
- Yes
- No
- *
Please indicate your level of experience and expertise working with the Microsoft Office suite:
- None
- Minimal
- Moderate
- Extensive
- *
Indicate you level of proficiency in the Spanish language:
- Elementary Proficiency
- Limited working proficiency
- Professional working proficiency
- Full professional proficiency
- Native or Bilingual proficiency
- *
How did you hear about this position?
- University of Utah Web Page
- Internet: search engine, online job board, etc.
- University of Utah employee referral
- Career Services / Campus Job Fair
- Community / Government Agency
- Other / Unknown
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission