The Nemacolin Cigar Lounge Server will proudly and confidently represent and personify the sophisticated image of Cigar Lounge at Nemacolin Resort. The Cigar Server plays an important role in our guests experience by serving guests with style, courtesy, and a sense of fun. The ideal candidate for the Cigar Server position will consistently adhere to the Nemacolin Resort service vision and guest service standards while supporting all of the Retail division SOPs.
Essential Functions:
Fulfills guest's cigar order requests in the Cigar Lounge or other areas as assigned, by taking and processing orders, and serving them in a friendly, quick and efficient manner.
Follow Nemacolin SOPs with respect to responsible service
Ensure established inventory are maintained
Allow no more than two (2) butts in an ashtray before it is changed Works collegially with supervisors, bartenders, and other cocktail servers, & cigar servers to prepare and deliver drinks quickly and courteously
Understands, complies with, and enforces all tobacco awareness procedures and relevant laws Utilizes proper cash handling procedures, and adheres to established POS procedures and pricing structure for every drink order
Maintains a clean, well-organized and properly stocked service area at all times
Complete all established set-up and break-down procedures
Follows established company and departmental appearance standards, including uniform, hygiene, and general appearance guidelines, at all times
Handles guest concerns and, if necessary, solicits involvement and support from supervisor
Performs tasks in accordance with all relevant sanitation and safety laws and regulations
Maintain an up to date knowledge of Nemacolin events and promotions and answer guests questions accordingly
Performs all other duties as assigned Nemacolin Cigar Server Knowledge, Skills, and Abilities
Required:
High School Diploma or G.E.D. preferred
Candidates must be of at least 18 years of age
Must be willing to adhere without restriction to the current and any future appearance and uniform guidelines for this position.
Must appear comfortable, poised, and confident in the company-issued uniform at all times.
Must be polite, courteous, and maintain a sense of sophistication & fun
Must be capable of walking, bending, pushing, pulling, lifting, squatting, and kneeling.
Must be able to speak English fluently
Nemacolin requires all Associates to be vaccinated for COVID-19
Why Work for Nemacolin?
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2020 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis®-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
AWARDS & ACCOLADES
Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
ASSOCIATE REFERRAL PROGRAM
ASSOCIATE DISCOUNTS
(Keywords: Cigar, Cigar Shop, Cashier, Restaurant, Busser, Food Runner, Server Assistant, Customer Service, Pennsylvania, Hotel, Hospitality)
Nemacolin Woodlands Resort
Farmington, PA