Administrative Intake Coordinator Home Care Services 40 Hrs. Per Week

University Hospitals   Bedford Heights, OH   Full-time
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  • Initiates and maintains a high level of customer service and positive employee relationships.
  • Evaluates and processes homecare referrals quickly and accurately.
  • Promotes and ensures timely communications with referral sources regarding referral status and acceptance to UHHC.
  • Will obtain initial payor verification for home care services at time of intake referral processing.
  • Obtains orders, face-to-face visit notes and any other necessary documentation to begin home care services and also to fulfill payor requirements.
  • Works in collaboration with intake RN/LPN, Home Care Clinical Teams and various members of the Care Transitions Team to expedite referrals.
  • Responsible for answering intake phone calls: will maintain excellent customer service and appropriately answer questions or route call to appropriate responsible party.
  • This position will maintain strong collaboration and teamwork throughout all assignments and interactions with all departments.
  • Ability to function effectively under department specified timelines and strong ability to effectively manage varying workloads
  • This position will require working rotating weekends, holidays and evening shifts as needed by department volume. 
  • This position will perform other duties as needed at Manager or Supervisor direction.
  • Knowledge of Medicare and Medicaid regulations and reimbursement. 
  • .Monday-Friday with rotating weekends and holidays. 
  • Full time 40 hour per week. 
  • This is the day shift.

  • Initiates and maintains a high level of customer service and positive employee relationships.
  • Evaluates and processes homecare referrals quickly and accurately.
  • Promotes and ensures timely communications with referral sources regarding referral status and acceptance to UHHC.
  • Will obtain initial payor verification for home care services at time of intake referral processing.
  • Obtains orders, face-to-face visit notes and any other necessary documentation to begin home care services and also to fulfill payor requirements.
  • Works in collaboration with intake RN/LPN, Home Care Clinical Teams and various members of the Care Transitions Team to expedite referrals.
  • Responsible for answering intake phone calls: will maintain excellent customer service and appropriately answer questions or route call to appropriate responsible party.
  • This position will maintain strong collaboration and teamwork throughout all assignments and interactions with all departments.
  • Ability to function effectively under department specified timelines and strong ability to effectively manage varying workloads
  • This position will require working rotating weekends, holidays and evening shifts as needed by department volume. 
  • This position will perform other duties as needed at Manager or Supervisor direction.
  • Knowledge of Medicare and Medicaid regulations and reimbursement. 
  • .Monday-Friday with rotating weekends and holidays. 
  • Full time 40 hour per week. 
  • This is the day shift.

  • High School Equivalent / GED
  • Medical terminology courses preferred.
  • Strong knowledge of medical terminology required.
  • One year experience in the acute care setting preferred.
  • One year of home health care, hospital discharge planning and/or case management preferred.
  • Strong organizational skills and a high level of accuracy are required.

This job is no longer available.

University Hospitals

Bedford Heights, OH