• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth 
• Utilizing language interpreters when appropriate to meet clients' needs 
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations 
• Registering clients, requesting financial and insurance information, verifying insurance coverage, correct patient assignment for those with managed care plans and obtain insurance pre-authorization for services when necessary.  Explain fee for service and sliding fee schedule to patients, calculating fees, collecting payments, and scheduling appointments including check out and cancel patient appointments
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws 
• During and after client visits responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff 
• Other duties include using a variety of computer programs including: Epic (an electronic health record program), and Microsoft Office products 
• Using the EPIC Electronic Medical Record, fully register and pre-register medical and dental patients.  
• Ordering supplies, making copies, faxing, and other general office and clerical duties
• Answer incoming calls; including logging into the response group to back-up call center calls
• Verify pharmacy and clinic deposits
• Make reminder calls per clinic standard
• Scrub schedules for assigned care team
• Provide program-specific information to internal and/or external customers over the phone and in person
• Maintain client record security and confidentiality
• Maintain cleanliness of workstation, front desk and waiting room
• Other administrative duties and projects as assigned

Public Health relies on office automation (Microsoft Office 365) and other web-enabled tools. Candidates must be proficient and comfortable with computer use to perform the essential functions of this position.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

Ability to provide a consistently high level of customer service with discretion, patience and professionalism, based on accepted customer service principles and departmental standards.

Demonstrated ability to communicate with colleagues and clients in a pleasant, non-judgmental, respectful and culturally sensitive manner under varying levels of stress.

Strong interpersonal, conflict resolution and problem-solving skills.

Ability to work independently and maintain confidentiality.

Ability to interact with patients and community members around potentially sensitive issues and/or volatile situations.

Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions or the technological savvy to learn.

Ability to work both as part of a multi-disciplinary team and independently.

Skilled at organizing, prioritizing, multi-tasking and adapting to changes in workload.

Understanding of inclusive engagement as well as equity and social justice principles - Experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

DESIRED QUALIFICATIONS
Bilingual, Spanish speaking is a plus, but not required.

Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

 

• An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link).
• Responses to the supplemental questions.