Position Summary/Essential Duties:

The Provider Administrative Assistant will be the primary administrative support to assigned providers.

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls. 
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc. 
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.   
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.   
• Completes correspondence &/or administrative paperwork. 
• Types, transcribes and process correspondence, documents, grant papers and publications.

• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed. 
• Other departmental duties assigned as needed.                     

Position Summary/Essential Duties:

The Provider Administrative Assistant will be the primary administrative support to assigned providers.

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls. 
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc. 
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.   
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.   
• Completes correspondence &/or administrative paperwork. 
• Types, transcribes and process correspondence, documents, grant papers and publications.

• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed. 
• Other departmental duties assigned as needed.                     

Education.

High school diploma or equivalent

Computer skills in a Windows environment required

Demonstrate proficient verbal and written communication skills

Ability to organize  and prioritize workload to achieve expected outcomes

Required Credentials, License, and / or Certifications.

None

Experience & Knowledge: 

Minimum 1 year secretarial experience preferably in health care setting.

Medical terminology preferred

Experience with demonstrated problem solving ability

Proven ability to successfully manage multiple tasks simultaneously

Special Skills & Equipment Knowledge:

Basic knowledge of office equipment

Basic computer skills in Windows environment

Excellent verbal & written communication skills

Experience in customer service environment

Excellent Organizational skills

    Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.