Must be a high school graduate, minimum 4 years prior experience in healthcare and/or customer service required.  Possess strong customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; savvy enough to interact with physicians/senior leadership.  Must enjoy working with people and possess a friendly and outgoing personality.  Excellent communication, listening and computer skills.

Serves as a resource to patients, families, and guests.  Makes proactive rounds on very new admission to the hospital, greeting and welcoming patient and/or family members. Assists nursing staff in orientation of the patients room, concierge line, etc.  Responds to questions regarding hospital services, and responds to complaints or grievances expressed by patients and/or families.  This position monitors compliance governing Patient Rights and Grievance, CMS, TJC, as well as the mission, vision and values of EJGH.  Responsible for building relationships with patients and guests at all levels and interacting with both clinical and non-clinical staff and senior administration to ensure patients have a remarkable experience.