The Collection Specialist is responsible for understanding and resolving overdue accounts, billing issues, customer claims and the importance of collections.

Duties and Responsibilities:

• Main - Accounts Receivable
  • Monitor accounts receivable and identify overdue accounts.
  • Contact overdue accounts regarding payments.
  • Identify and resolve customer chargebacks including allowances, pricing, returns, and non-compliance issues.
  • Submit and track disputes of customer chargebacks.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Work seamlessly with multiple departments throughout the organization on resolving open items on customer accounts.
  • Navigate customer portals to investigate payments, chargebacks, and disputes
• Assist with other A/R duties as assigned.
• Special projects as requested by Accounting Manager

Qualifications:

• Two-year administrative degree, or two years related experience required.
• Ability to work independently, be a self-motivator, and work well in a team setting.
• Proficient use of all Microsoft Office applications as well as general computer skills.
• Experience with SAP preferred, but not required.
• Experience with collections, chargebacks, and disputes from large retailers preferred.
• Excellent problem solving, organizational abilities, and attention to detail.
• Excellent written and oral communication skills.

Schedule:

• Full-Time, Monday-Friday 8:00am – 5:00pm

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