AdTech Client Services Representative

Advance Local   West Lake Hills, TX   Full-time
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Diversity & Inclusion are at the core of our mission to strengthen and empower the communities we serve.

 

Advance Local is looking for a AdTech Client Services Representative to join our Hoot team.  In this position, you will provide training, consultation, and support to agency employees on the proper use, adoption, and best practices to align the Hoot Software solution into individual agency advertising programs. Strong understanding of advertising channels and the technical requirements to connect external data sources is a must. Client retention is impacted greatly with successful software integration to their internal processes. This role requires individual autonomy to support the alignment of our product and client’s needs and requests.

 

What you'll be doing:

  1. Provide consulting for new and existing clients to align client internal process with best practices and proper use of the software through use of personal experience and interpretation:
    1. These client assessments should include the following items and should be performed on a continuous cadence:
      1. Needs Analysis
      2. Operational Requirements
      3. Provide consulting for clients on Product Alignment (This includes upsell and new product availability)
      4. Outline and Implement Personalized Requests and Campaign Templates
  1. Use quality control analysis with all client configuration, template designs and feed requests to ensure both Hoot, Advertising Channel and Client Needs are addressed.
  2. Use personal discretion in support tasks including:
    1. Responding to client needs and issues
    2. Troubleshooting and resolving client issues
    3. Training Requests
    4. Creative Design modifications and requirements
    5. Assisting with client and partner regulation standards when necessary
  3. Use product knowledge to create easily digestible support documentation for user guides.
  4. Continue individual research of the ecosystem and product offerings in order to stay up to date on our product’s position, upgrades and functionality.

 

Our ideal candidate will have the following:

  • Bachelor’s degree in related or relevant field
  • Minimum two years’ related experience, preferably in digital advertising
  • Previous experience managing campaigns in AdWords, Programmatic Display and Facebook Ads campaign management
  • Certifications are a plus, i.e., Google Ads, Google Analytics, Google Tag Manager, Facebook Certification
  • Advanced Technical Understanding of Advertising Platforms to support data integrations, account hierarchy, and technical requirements
  • Experience implementing and troubleshooting remarketing scripts with the use of Google Tag Manager
  • Ability to self-manage workflow and customer communication
  • Effective communications skills, including the ability to convey technical information into understandable terminology
  • Demonstrated ability in problem solving skills
This job is no longer available.

Advance Local

West Lake Hills, TX