Energy & Weather Assistant II (Energy Assistance Program)

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Energy & Weather Assistant II (Energy Assistance Program)

Salary

$46,515.48 - $56,568.60 Annually

Location

Everett, WA

Job Type

Full-Time

Job Number

2021-00325

Department

Human Services

Division

Human Services Housing & Community Services

Opening Date

08/27/2021

Closing Date

9/19/2021 11:59 PM Pacific

Description

Join our Snohomish County Human Services Team!

We are hiring one full-time position in our Energy Assistance Program in the Housing & Community Services Division.

Are you interested in working from home during COVID?  We are looking for a candidate who is able to work effectively with a hybrid schedule.  The candidate must have a private working space with high speed internet for this position.  The candidate that is hired will be provided with office equipment and supplies to work from home 3 days per week until we fully re-open the office for one on one interactions with the public.  

This position will work 100% with the Energy Assistance program only.  Please apply if you are a dynamic individual with excellent math skills, ability to accurately review and calculate various income sources, able to work in a rewarding and fast-paced environment, willing to communicate by phone, through SKYPE, ZOOM, MS Teams and email with staff and a very diverse population including low-income, disable, seniors, persons with limited English and Veterans.   This individual must have the ability to redirect communications professionally and effectively when encountering disgruntled customers and be able to consistently retain program-related information as expected for this position.  A Math and Skills Assessment shall be conducted as part of the hiring process.

NOTE: Any references to the Weatherization position or acquiring certifications in this notice is not applicable to this recruitment.

Human Services Department mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department incudes 230 diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages.  Employees are appreciated and have the opportunity to make a real difference in our community.  Snohomish County is thriving and it a great place to live, work, play, and raise a family.  We strive to not only provide a meaningful job, but a life-long career at Snohomish County.  

BASIC FUNCTION

To perform technical and clerical duties in support of the County Energy Assistance and Weatherization Programs. Maintains, prepares and processes documents and records requiring a consider­able in-depth knowledge of legal and/or regulatory requirements, proper format and content.

Job Duties

 STATEMENT OF ESSENTIAL DUTIES 

  1. Assists clients in person and on the telephone in correctly com­pleting forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
  2. Enters data and information in the Weatherization Information Data System state computer systems.  Enters information in the County's access-based system.  Creates files and scans data into the County's image processing program and retrieves data, uses word-processing and spreadsheets.
  3. Reviews client files to ensure that all documents are signed and completed per contract requirements and placed in the proper order.
  4. Provides client awareness and information in Energy Conservation and/or Weatherization practices Provides awareness and information in Energy Conservation and provides information and instruction in Mold and Mildew Protocol, Lead-Based Paint Safe Work Practices, and low/no cost energy savings tips to clients; explains Weatherization tests, practices, and measures to clients as needed.
  5. Provides technical assistance and support in determining eligibility for Energy Assistance and/or Weatherization.  Assists clients in determining program eligibility by helping determine income types and rates at which income is counted, explaining property ownership issues, and determining net business income from self-employment.
  6. Provides information and referral to Community Service Agencies.
  7. Answers telephone; responds to questions or routes calls to cor­rect party.
  8. Maintains office supplies and forms; orders replacements as needed; and verifies receipt of supplies for compliance.
  9. Performs related duties as required.

Minimum Qualifications

Two (2) years of experience in Energy Assistance or Weatherization programs performing a variety of client intake, program eligibility and interviewing experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities PROVIDED that at least one year of experience is in determining eligibility for an income based grant funded program with preference given to the Low Income Home Energy Assistance Program (L.I.H.E.A.P.). 

Must have at least one year experience working in grant funded programs with preference given to experience in the Low Income Home Energy Assistance Program (L.I.H.E.A.P.), the Department of Energy, Bonneville Power Administration. The Weatherization Assistance Program, the Puget Sound Energy Low Income Weatherization Program, the Matchmaker Program or Health and Human Services programs.  Must pass job related tests. 

SPECIAL REQUIREMENTS 

1. A valid Washington State Driver's License is required for employment.

2. Persons performing Weatherization-related duties must comply with the following:

a. Hold or obtain within six months of hire the Dept. of Energy Certification in Mold and Mildew Protocol (sooner if classes are available).

b. Hold or be able to obtain HUD/DOE Lead-Based Paint Safe Work Practices certification within six months of hire (sooner if classes are available).

c. Attend classes at the Building Performance Center or at other locations specified by the Dept. of Commerce and/or Snohomish County Human Services Dept.

d. Other training and certifications for various Weatherization tests and techniques as required/provided by the Washington State Dept. of Commerce or other grantors.

3. Persons performing Energy Assistance-related duties must comply with the following:

a. Obtain training or certifications required by the Washington State Dept. of Commerce or other grantors

Additional Information

 KNOWLEDGE AND ABILITIES 

Knowledge of: 

  • standard office practices and procedures
  • basic mathematical calculations
  • all phases of personal computers, including database and word-processing; all phases of related office work

Ability to: 

  • assist the public in determining what their needs are
  • communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds
  • type accurately
  • maintain necessary records and prepare required reports
  • learn to retain complex procedures, laws and regulations
  • clearly explain policies, procedures, laws and regulations
  • work with minimal supervision
  • read, interpret and categorize data rapidly and accurately
  • operate standard office equipment
  • meet deadlines and cope with interruptions
  • exercise good judgment

SUPERVISION 

Employees receive limited supervision from a Human Services Specialist III or administrator as assigned. objectives, priorities and deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices. 

WORKING CONDITIONS

The work is performed in the usual office environment. Occasional field work may be required when assisting clients.
 

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice

 

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week. 
Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

County Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement
  • Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
  • Long Term Disability (LTD)
  • Commuting Benefits
  • Employee Assistance Program (EAP)
  • Partners for Health Employee Wellness Program
  • Leave & Holidays 
Voluntary Benefits
  • Deferred Compensation 457(b)
  • Supplemental Group Term Life Insurance
  • Additional Accidental Death and Dismemberment Insurance (AD&D)
  • Flexible Spending Accounts (FSA)
  • Supplemental Individual Insurance Policies
Healthcare Premiums
  • Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
  • Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.
Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's ACA Employer Shared Responsibility Guide to learn more.

01
Following is a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process. A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions: responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application work history and by your references?
  • Yes
  • No
02
Do you possess or can you obtain prior to employment, a Washington State drivers license, unrestricted except as to vision?
  • Yes
  • No
03
What is your level of experience working with energy assistance or other programs requiring eligibility for public assistance or financial assistance?
  • Two years of experience in energy assistance or other programs performing a variety of client intake, program eligibility and interviewing
  • Any equivalent combination of training and/or experience that provides the required knowledge and abilities PROVIDING THAT AT LEAST ONE YEAR of experience is in determining eligibility for an income-based program
  • No experience
04
Please provide a DETAILED summary of experience that supports your response in question number 3, which includes your specific role and the type of tasks accomplished.
05
How many years of experience do you have in determining eligibility for the Low Income Home Energy Assistance Program (L.I.H.E.A.P.)?
  • No experience to less than six months experience
  • Six months to less than one year experience
  • One year to less than two years experience
  • Two or more years experience
06
Please check the box that best describes your level of experience working with the public on a one-on-one basis.
  • No experience to less than six months experience
  • Six months to less than one year experience
  • One year to less than two years experience
  • Two or more years experience
07
Which of the following do you consider important in working with the public on a on-on-one basis? Select all the apply.
  • Patience
  • Respect
  • Understanding
  • Cultural Competency
  • None of the above
08
Please check the box that best describes your level of experience working in a confidential environment that has a high level of personal accountability.
  • No experience
  • Six months to less than one year experience
  • One year to less than two years experience
  • Two or more years experience
09
Based on your knowledge, which of the following criteria are taken into consideration before providing energy assistance grants to low-income households? Select all that apply.
  • Client income and size of household
  • Type of heat client heats their home with
  • Client's Snohomish County address
  • How big client's bill is
  • None of the above
10
What is your length of experience dealing effectively with a variety of customers in difficult situations (i.e. by diffusing anger, addressing communication challenges, relaying boundaries professionally, etc.)?
  • No experience to less than six months experience
  • Six months to less than one year
  • One year to less than two years experience
  • Two years or more experience
11
To be successful in this position, the ability to accurately follow federal procedures for calculating income eligibility is a must for this position. What is/was the frequency for completing mathematical calculations in your current or past line of work?
  • Daily
  • Weekly
  • Monthly
  • Annually
12
What is your experience working remotely?
  • No experience
  • Six months to one year experience
  • One year to less than two years experience
  • Two years or more experience
13
What is your level of experience creating, editing, and/or maintaining departmental forms, manuals, training videos and on-line application platforms?
  • No experience
  • Six months to less than one year experience
  • One year to less than two years experience
  • Two years or more experience
14
What is your level of experience reviewing department files or documents for accuracy and ensuring compliance with policies and procedures?
  • No experience
  • Six months to less than one year experience
  • One year to less than two years experience
  • Two or more years experience
15
Are you able to learn new tasks in a short amount of time?
  • Yes
  • No
16
Do you prefer working individually or in a team?
  • Individually
  • Team
17
Please rate your overall computer skill level.
  • None
  • Basic
  • Proficient
  • Expert
18
Are you able to concentrate in an environment with a lot of activity happening around you?
  • Yes
  • No
19
Are you able to maintain accuracy while completing a highly repetitive task?
  • Yes
  • No

Required Question

Agency
Snohomish County
Address
3000 Rockefeller Ave M/S 503

Everett, Washington, 98201
Phone
(425) 388-3411
Website
http://www.snohomishcountywa.gov/2553
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