The Community Health Services Division of Public Health- Seattle & King County is seeking an Administrative Specialist III – Lead (AS III) to join our dynamic, multidisciplinary, and diverse teams on the South Regional Team to delivery of health services to the County's most vulnerable people.  The South Regional Team, covers the south King County, providing WIC and Parent Child Health services.
 
 This position supports a broad range of healthcare services in small teams at sites co-located with community partners. The successful candidate must have excellent customer service skills in-person and over the telephone (discretion, patience, etiquette professionalism), and must be an independent self-starter with excellent time management and organizational skills.  The candidate must be able to work with supervisors and staff to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.
 
 At Seattle/King County Public Health we strive to be accessible to those we serve. This position may require flexibility to accommodate different work schedules and work locations.
 

• Provide day-to-day assistance with administrative support to the Area Manager and WIC/First Steps PHSS. 
• Provide backup support when needed to other sites. May include clinic front desk and scheduling desk/call center and site interpreter scheduling. 
• Perform lead admin coordination: to support the clinic such as assisting the front desk admin staff in patient check-in/registration and appointment scheduling for the scheduling of new and established patients. 
• Individual duties may include: composing, proofreading, editing and copying documents and forms, creating agendas, creating spreadsheets; scheduling and supporting clinic meetings which includes taking of meeting minutes and also may involve equipment set up and break down. May work in Excel, Power Point, Share Point and Daily Cash Deposits. 
• Participate in Leadership Team on flow discussions and overall quality assessment processes in regards to implementation of department-wide systems and procedures relative to approved protocol. 
• Purchasing support for Clinic using Oracle EBS. 
• Provide support to site recruitment efforts, participate on interview panels; assist with onboarding new employees, provide new employee orientation.  Train staff to EPIC, cash handling, scheduling/call center and other trainings as required.
• Lead Safety Committee work.

• Ability to provide a consistently high level of customer service with discretion, patience and professionalism, based on accepted customer service principles and departmental standards.
• Demonstrated ability to communicate with staff and clients in a pleasant, non-judgmental, respectful and culturally-sensitive manner under varying levels of stress. 
• Strong interpersonal, conflict resolution and problem solving skills. 
• Ability to work independently and maintain confidentiality. 
• Ability to interact with patients around potentially sensitive issues and/or volatile situations. 
• Skilled working in Electronic Practice Management systems that include health records, patient scheduling, and financial transactions. 
• Skilled at problem solving and troubleshooting. 
• Skilled at working both as part of a multi-disciplinary team and independently. 
• Skilled at organizing, prioritizing, multi-tasking and adapting to changes in work load demands. 
• Skilled at training staff on changes, and updates of department-wide guidelines and procedures. 
• Skilled at identifying when triage by healthcare staff is needed and identifying potential emergency situations early and responding accordingly. 
• Skilled at cash handling, including making change and reconciling a cash register. 
• Skilled in working under time constraints and meeting deadlines. 
• Skilled in the use of office equipment (e.g. multi-line telephone, fax machine(s), scanner, copier, and printer(s). 
• Demonstrated ability to pay attention to detail.  Skilled at handling confidential data and situations with tact and discretion. 
• Demonstrated ability to provide administrative support to multiple sections; evaluate and manage competing demands and ensure office needs are met; prioritize workload while meeting critical deadlines and maintaining accuracy of work. 
• Demonstrated ability to prepare, format, proofread, and edit documents including correspondence, letters, policies, and reports; create and maintain electronic and hard copy documents and files, databases and logs, and accurately enter and track data. 
• Functional knowledge of medical terminology. 
• Involves independent judgment of complex and/or sensitive information. 
• Demonstrated ability to move up to 25 pounds in order to move boxes and replenish office supplies.  This may involve intermittent lifting, standing stooping, bending and reaching during the course of the work day.

• Demonstrated ability to provide a consistently high-level of customer service with discretion, patience and professionalism, based on accepted customer service principles and departmental standards. 
• Demonstrated ability to communicate with staff and clients in a pleasant, non-judgmental, respectful and culturally-sensitive manner under varying levels of stress. 
• Experience using Word, Excel and Outlook calendar scheduling. 
• Attention to detail and performance and process improvements.
• Experience using EPIC Electronic Practice Management systems in regards to patient registration, patient scheduling, scheduling templates and financial transactions. 
• Experience with Oracle EBS. 
• Regular and reliable attendance. 

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Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.