Tallahassee Urban League Employment Opportunities

Affordable Care Act (ACA) Navigator Program

3 Full-time Navigator Positions (Salary – ($44,720)

The ACA Navigator will assist individuals to enroll in Affordable Care Act Health Insurance in the marketplace and accurately report on activities to secure affordable health care.

Functions and Responsibilities

• Schedules and takes in-person appointments for enrollment services
• Conducts follow-up phone calls
• Answers 1-800-toll-free phone line for consumers needing assistance
• Attends outreach events and speaking with consumers in public venues, and daily data entry
• Carries out statutory and regulatory duties; has expertise in eligibility, enrollment, and program insurance program specifications, including that of Medicaid and Chip (Children’s Health Insurance Program) in addition to the Federal Health Insurance Marketplace.
• Conducts public education activities to raise awareness about the Exchange.
• Provides information and services in a fair, accurate, and impartial manner.
• Facilitates selection of a Qualified Health Plan.
• Provides referrals to any applicable office of health insurance consumer assistance to address consumer grievances, questions, or complaints about their plan, coverage, or a determination.
• Provides information in a manner that is culturally and linguistically appropriate and accessible to individuals with disabilities

Navigator Education/Work Experience Requirements

• Bachelor’s degree preferred in Education, Social Work, Health, Associates degree or combination of education and experience
• Ability to conduct outreach
• Willing to drive to identified sites
• Experience with health insurance preferred
• Excellent written and oral communication skills
• Documented proficiency in group facilitation
• Must be computer literate using Microsoft Office or similar applications
• Positive and team-Oriented attitude
• Outstanding organizational skills
• Ability to work effectively with persons of all ages and diverse backgrounds
• Ability to balance the needs and expectations of multiple constituents
• Bilingual strongly preferred but not required

1 Full-time Senior Navigator (Salary $58,350)

Functions and Responsibilities

• Supervises Navigators and Administrative Assistance
• Oversee daily program operations
• Consults with the Program Director on all relative matters affecting program operations
• Ensures program operation are in compliance with stated goals and objectives
• Prepares ACA reports as required in consultation with the Program Director
• Reports to and work closely with the Program Director
• Performs other required duties as assigned

Senior Navigator Education/Work Experience Requirements

• Bachelor’s degree preferred in Education, Social Work, Health, Associates degree or combination of education and experience
• Supervisory experience of three years or more preferred
• Experience with health insurance
• Excellent written and oral communication skills
• Documented proficiency in group facilitation
• Computer literate using Microsoft Office or similar applications
• Positive and team-Oriented attitude
• Outstanding organizational skills
• Ability to work effectively with others

1 Part-time Program Director (Salary - $23,664)

Functions and Responsibilities

• Supervisors Senior Navigator
• Leads strategic planning and implementation for navigator program
• Plans and oversee ACA program
• Oversees program, marketing, and other communication efforts
• Responsible for achieving program goals and objectives
• Establishes and maintain relationships with various organizations a
• Prepares ACA reports
• Reports to and work closely with the President and CEO

Program Director Education/Work Experience Requirements

• Bachelor’s degree preferred in Education, Social Work, Health, Associates degree or combination of education and experience
• Supervisory experience of three years or more preferred
• Experience with health insurance
• Excellent written and oral communication skills
• Documented proficiency in group facilitation
• Computer literate using Microsoft Office or similar applications
• Positive and team-Oriented attitude
• Outstanding organizational skills
• Ability to work effectively with others

1 Administrative Assistance Position Salary ($24,825)

Functions and Responsibilities

• Works directly with program director
• Assists with preparing all reports
• Participates and coordinate ACA outreach activities
• Follows up with ACA clients
• Maintains files on all ACA clients
• Performs outreach to secure ACA clients

Administrative Assistance Education/Work Experience Requirements

• Bachelor’s degree preferred; five years of administrated experience can be substituted
• Excellent written and oral communication skills
• Must be computer literate using Microsoft Office or similar applications
• Positive and team-Oriented attitude
• Outstanding organizations skills
• Ability to work effectively with persons of all ages and diverse backgrounds
• Ability to balance the needs and expectations of team members

Additional Requirements for all Positions

• Candidates are required to be fingerprinted
• Pass an exam to ensure appropriate understanding of relevant exchange-related information prior to beginning Navigator work
• Must pass a level 2 background screening
• Must have a valid Florida Diver License and reliable transportation