The Department of Judicial Administration (DJA) is an innovative, forward-looking agency using technology to help perform tasks better, more efficiently and reliably. DJA (also known as the Superior Court Clerk’s Office) performs a variety of services for the court, litigants and the public. DJA’s mission is to deliver professional, socially just, high-quality Superior Court record services and justice system programs to our customers.   

This position will supervise the work of seven staff. Staff will perform many data entry functions such as scanning documents into the electronic court record, updating legal judgments, processing criminal orders pertaining to the release and commitment of defendants, quashing warrants, transmitting documents to other agencies, closing cases in the case management system, updating financial records with outstanding balances, review financial records to determine the amount previously paid. In addition, staff will also assist customers with applying for refunds of previously paid legal financial obligations, verify an applicant’s identity, review refund applications and correspond with the public and attorneys. 

The person in this position may be required to do some or all of the duties of these staff, or have the knowledge to perform this work in addition to other duties exampled below:
  

• Perform personnel responsibilities such as: training, hiring, recommending and/or implementing disciplinary actions
• Supervise, evaluate and document work performance; coach, counsel, monitor and motivate assigned staff
• Determine work assignments and work schedules for supervised staff; monitor workload to remain current and avoid backlogs
• Review the accuracy of data entries and ensure documents are added and/or updated with extreme accuracy. 
• Monitor internal control procedures; revise and implement changes as needed 
• Recommend and participate in development, review, establishment and implementation of policies and procedures to adapt to changes, such as in the law or other King County policies. 
• Interact professionally with staff and customers while delivering excellent customer service that is consistent with department policy. 
• Investigate and resolve complaints
• Ensure the division manager is fully informed of operations within the project. Prepare records and report on project activities. Represent the department in meetings with other agencies and act on behalf of the division manager when required.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:

Supervisors in DJA are expected to have competencies in the following areas:

• Integrity and trust; quality decision making; directing others; composure; conflict management; fairness to direct reports; motivating others; approachability; confronting direct reports

Experience in the following areas is required:

• Maintaining accurate records including the maintenance of paper documents and electronic files
• Working with service level agreements and ensuring compliance
• Building effective work teams and maintaining effective working relationships
• Working with diverse populations

• Working in a fast-paced environment with short turnaround times

• Explaining complex issues or information in simple terms

Skill and ability in the following areas is required:

• Excellent oral and written communication skills
• Ability to develop and implement business operational policies and procedures and efficiencies
• Monitor deadlines and make adjustments to maintain service level agreements

Any combination of Education, Experience, Qualifications, Knowledge and Skills which provides the applicant with the desired competencies to successfully perform all duties described above will be considered.  

 Desired Qualifications
   The most competitive candidates will have the following additional experience:
  

• Experience working in a court setting 

• Knowledge of legal terminology 

• Knowledge of legal research and analysis techniques

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Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.