Public Health – Seattle & King County is seeking an Administrative Specialist II to join our vibrant and diverse team at our Downtown Public Health center in the delivery of various health services to the county's most vulnerable people.   This is a full time Career Service position. 

Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

• Greet patients, both in person and on the phone, and electronically complete registration and check-in.
• Schedule patient visits with appropriate providers and programs. 
• Data collection and entry including client referrals 
• Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic, Provider One, and Microsoft Office.
• Work closely with medical interpreters by phone and in person, as needed.
• Verify that encounters and paperwork are correct to ensure accuracy.
• Perform general office duties such as copying and faxing.
• Cross-train to float between multiple clinics with variable workflows, including Refugee Screening, Bupe Pathways, Downtown Dental, and Downtown Family Medicine.

• Skilled at interacting with respect with people of all backgrounds, including individuals with limited English or living homeless. 
• Skilled at handling confidential data and sensitive situations with tact and discretion.
• Detail-oriented.
• Skilled at organizing, prioritizing, problem solving. 
• Skilled at communicating and explaining information in a clear and professional manner. 
• Open to feedback and making positive changes.
• Able to learn and use multiple computer programs. 
• Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
• Able to work successfully both independently and as part of a multi-disciplinary team.
• Reliable in attendance and punctuality.
• Able to read, write, and communicate clearly in English. 
• Experienced working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one year, or equivalent education/training in this kind of work.
• Understanding of inclusive engagement as well as equity and social justice principles-Experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

• Basic knowledge of public health and medical practices terminology.
• Experience with Epic
• Community health experience, education, or training.
• Knowledge and understanding of Trauma Informed Care principles

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

• An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
• Responses to supplemental questions.

• The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
• Regular and reliable attendance, effective communication skills, and the development of effective working relationships are requirements of all Public Health positions.
• Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.

• The selected candidate will be required to submit to a thorough background investigation. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.