EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Product Manager of Microsoft 365 Collaboration Tooling

EBSCO Information Services is seeking an experienced technical product owner to serve as the manager for Team Collaboration and Individual Productivity functions within the Digital Workplace program.   This position will be responsible for defining the direction of the existing tools and technologies in this space as well as driving the implementation and adoption of new digital workplace technologies across the EIS organization.  If you have a passion for optimizing process and tools, and for making your co-workers more productive in what they do, you are the right person for this opportunity.

Essential Duties of the role

• Ensure that internal teams have the technology needed to effectively collaborate in real time.
• Ensure that our resources have the tools required to be productive in executing on their day-to-day responsibilities.
• Manage and drive digital workplace program deliverables aligned w/ Team Collaboration and Individual productivity products (i.e. MS Teams, Planner, Outlook, OneDrive, MS Office, etc...) .
• Effective communication of product vision, feature context, and knowledge from the marketplace.
• Be the voice of the customer by establishing a clear understanding of their needs and driving product enhancements based on these requirements.
• Monitor and drive adoption for respective products across EIS organization.
• Establish product aligned training agenda for all internal EIS customers.
• Manage process for releasing and announcing new functionality and change in policies.
• Establish information & content maintenance and retention policies for respective products.

Requirements

• Bachelor’s degree
• 3+ years of experience w/ Team Collaboration Technologies
• 3+ years of experience w/ M365 Suite
• 3+ years of experience w/ office 365 Suite

Nice to Have

• Extensive experience w/ office 365 tools
• Extensive experience with MS Teams
• Experience managing large-scale projects and/or programs in a corporate setting
• Outstanding organizational, interpersonal and communication (written and verbal) skills
• Ability to quickly pick up and evaluate new technologies

• Experience w/ Confluence
• Experience w/ Power BI and other MS Power platforms
• Intermediate to advanced skills with SharePoint and OneDrive
• Passion for learning and broadening knowledge of Digital Workplace technologies
• Proficient with performing market research
• Experience w/ managing VOIP telephony solutions

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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