Join our team! The Environmental Health Services Division of Seattle & King County Public Health is seeking to select three candidates for career service and term limited temporary in the Permit Technician role. Seeking to select qualified candidates with excellent customer service and technical skills to support and perform a variety of duties focused on serving the public to help us meet our mission. The Permit Technician works as part of a team to collect and process permits, conduct in-take for plan review, letters, and site applications, and perform customer service-related duties. The Environmental Health Division takes over $6 million in revenue annually from processing over 13,000 permits for food establishments, pools/spas, meat cutters, solid waste services, pet business, and on-site septic and plumbing and gas piping services (read more about the division below).

The successful candidates in this position will be extremely motivated to provide excellent customer services in a fast-paced environment and independently prioritize work while working as a member of a team. This position will report to one of two Program Supervisors for our Permit Technician team within the Environmental Health operations section.

The Program is committed to the principles of racial equity and social justice and values diverse perspectives and life experiences in its workforce.  People of all backgrounds are encouraged to apply.

As an Environmental Health Permit Technician, you will:

• Process permit renewals, and provide application in-take for permits, re-inspection, plan review and other billings. May involve scanning a high volume of permits using a barcode scanner or manual data entry into database (currently EnvisionConnect). 
• Process change of ownership applications.
• Answer incoming calls, that may include, intaking of complaints, permit adjustments, payment intake and triaging calls.
• Upload documents into SharePoint to ILynx.
• Read and interpret maps and legal descriptions. Assure permits are issued to the correct parcel number & address.
• Research property information using computer, paper files and microfiche.
• Accept applications and calculate correct fees for various Environmental Health applications. Process billings and refunds, and route requests appropriately.
• Provide internal and external customer service; may include providing specialized and/or technical information that requires moderate interpretation of established codes, policies, regulations, procedures, and guidelines by email, phone and in person.
• Process letters and public disclosures requests.
• Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and followed-up on in a timely manner.
• Monitor accounts for payment and coordinate collection process for unpaid accounts.
• Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
• Prepare daily cash worksheet and daily reconciliations.
• Run existing ad hoc reports using EnvisionConnect and Excel.
• Perform other duties as assigned.

The ideal candidates will have:

• Strong communication skills both written and verbal.
• Excellent customer service skills with the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
• Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
• Strong organization, problem solving and researching skills.
• Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook.
• Skill in maintaining data accuracy and integrity.
• Strong math and analytical skills.
• Skill in the use of automated financial and management information systems, word processors, spreadsheets, database, and similar software applications.
• Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy.
• Skill in tracking and following through on assignments.
• Demonstrated ability to quickly learn new computer applications.
• Knowledge and experience working with people from diverse backgrounds.
• Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
• Demonstrated reliability.
• Skill in teamwork and collaboration.

• Experience using EnvisionConnect.
• Accounts receivable experience.
• Demonstrated Experience with complex reconciliations.
• Experience using Bluebeam.
• Bilingual in Spanish.
• Experience applying equity and social justice principles to work approach and implementation.

1. An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the “Apply” link), or paper application (see note below).
2. Responses to the supplemental questions.
3. A current resume or curriculum vitae.
4. A cover letter that summarizes your interest and qualifications for the position.

• The selected candidate is required to be subject to a background investigation.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

• An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
• Responses to supplemental questions.

• The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
• Regular and reliable attendance, effective communication skills, and the development of effective working relationships are requirements of all Public Health positions.
• Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.

• The selected candidate will be required to submit to a thorough background investigation. Records are not automatically disqualifying.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.

• 1 Career Service position  will work at Downtown Seattle, Chinook Building, 401 5th Ave., Suite 1100, Seattle
• 1 Career Service position and one Term Limited Temporary position will work at Eastgate Public Health Center, 14350 SE Eastgate Way, Bellevue.