Payroll Specialist

The Payroll Shoppe is a payroll provider located in the North Hills.

We are looking for a full time Payroll Specialist. Candidate must possess the following very important qualities:
Excellent customer service skills.
- Displays proper phone etiquette, answers the phone with a smile; patience, courtesy, kindness.
- Quick and efficient problem solving when speaking with a client.
- Sets and fulfills attainable expectations with the client.
- Arranges follow up conversations as needed.
- Understands the importance of being the only key point of contact between our client and The Payroll Shoppe.
- Ability to respect the extreme confidential nature of the payroll business.
- Never speak about your clients outside of the office.
- Send documents via secure e-mail when necessary.
- Only speak with our clients designated payroll contact.
- Never release payroll information to anyone other than the payroll contact without prior permission.
- Extensive phone and e-mail correspondence with clients.
- Answering phone calls takes priority. Phone calls should be answered as soon possible.
- All phone messages and e-mails returned the same day.
- E-mail replies should be succinct, using proper grammar, correct spelling and contain correct information and documentation.
- Close attention to detail and accuracy in data entry.
- Enter payroll data.
- Review the totals and reports for verification.
- Enter new employee static information, direct deposit and tax coding information correctly.
- Review pre-processing documents for discrepancies.
- Excellent time management skills, able to work independently and meet daily deadlines.
- Excellent time management and organizational skills are key to working efficiently.
- Ability to prioritize.
- Must be flexible and able to multi-task.
- Attempt independent problem solving, but recognize when to ask for help.
- Payrolls must be processed before check date.
- Courier deliveries must be completed and packed out by 3:30 for the courier pick up.
- Works well in a small, fast-paced office environment.
- Specialists work stations are close together and the office can get noisy at times.
- Must be sensitive to co-workers needs and methods regarding customer service.
- Must possess superior people skills.
- Must be a considerate co-worker at all times.
- Specialists are crossed trained on payroll processing so you may need to help out where needed.

Job Responsibilities
Basic Responsibilities:
- Stuff, seal and postage (when needed) payroll checks for delivery.
- Create Fed Ex shipping labels for payrolls.
- Complete file uploads of client invoices and payroll reports to back up the payroll information into our database.
- Look up PSD tax codes for new hires.
- Enter basic new hire information into the payroll system.

Primary Responsibilities:
- Be cognizant of clients patterns and nuances with payroll.
- Provide documents for a Workers Comp Audit.
- Work with existing payroll specialists to learn M3 software.
- Learn all payroll tax returns and know how to re-create the forms manually.
- Enter payroll information into M3 software, double check totals for accuracy, submit and pack out payroll as directed.
- Set up garnishments and child support deductions with agency transfers.
- Know the difference between pre-tax and post-tax earnings and deductions.
- Set up accruals.
- Set up a 401K deduction with an employer match calculating.
- Double check new client set ups.
- Create Excel spreadsheets when needed.
- Become proficient in Next Gen on-line software.

Advanced responsibilities:
- Complete 401K and Workers Comp uploads.
- Become proficient in using Report Writer to create custom reports.
- Complete preliminary research on tax notices.
- Complete a new client set up.
- Create and support the General ledger.
- Maintain a dedicated bank of clients.
- Conduct demos for prospective new clients.

Skills:
- Proficient knowledge of Excel and Word
- Team player