Duties/Functions

• Accept, receipt and verify for deposit all cash, checks and other negotiable instruments in payment of tuition, fees and miscellaneous income as outlined in the Community College Laws of NC.
• Audit and verify accuracy of credit balances for high volume of refunds for curriculum students several times per semester.
• Assist with verifying outstanding balances, preparing collection correspondence, and placing holds on student files for tuition balances and other debts.
• Provide exemplary customer service to the department staff, college personnel, and students.
• Answer telephones and assist GTCC personnel, students, and the general public with questions and inquiries.
• Provide technical support for staff and other college departments as it relates to registration and receipting.
• Verify student billings as it relates to inaccurate assessment of tuition/fees, refunds, repayments as well as receivables such as returned checks and credit cards.
• Actively participate in college-wide registration activities.
• Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
• Process petty cash reimbursements.
• Participate in staff development activities that will improve job skills and enhance overall job performance.
•  Assist with 1098-T tax reporting and inquiries.
• Serve as liaison to Financial Aid and Continuing Education offices.
• Assist with special projects as required.
• Perform all duties as assigned by supervisor.

Difficult Challenges

• Reading / interpreting student’s accounts receivable files using several mnemonics in Colleague.
• Multi-tasking: receipting and assisting students/staff in person and by phone, while also completing other assigned tasks in a timely manner.
  
  

Contacts

• Daily: Students regarding balance inquiries, holds, general information
• Daily: Staff regarding questions on accounts receivable files, balances, holds
  
  

Education Required

• High school diploma or GED certificate required.

Education Preferred

• Associate degree in accounting, business or related field from a regionally accredited post-secondary institution preferred.

Experience Required

• Minimum of 3 years general office experience, which must include cashiering, administrative duties, and/or accounts receivable.
• Experience with various network applications: Excel, Word, Email, and Windows-based programs.
  
  

Experience Preferred

• Experience with Ellucian Colleague software.
• Experience with cashiering and/or accounts receivable in a higher education environment.

KSA Required

• Knowledge of manual and automated accounting systems.
• Ability to evaluate existing procedures and processes affecting assigned area of responsibility and recommend revisions.
• Analytical and problem solving skills.
• Ability to perform a volume of numerically detailed work with speed and accuracy.
• Ability to work independently with limited direct supervision.
• Ability to understand and interpret computerized registration files and reports.
• Ability to work within and in support of a team environment.
• Ability to display high levels of integrity and maintain confidentiality of student records.
• Ability to establish and maintain effective working relationships with coworkers, faculty/staff, administration, and the general public.
• Ability to multi-task, to remain professional, and to maintain effectiveness under pressure.
• Ability to exercise good judgment in making decisions and identifying alternative courses of action with limited supervision.
• Ability to keep detailed records in an organized manner and to maintain appropriate level of documentation for audit reviews.
• Ability to display high levels of confidence, accuracy, and trustworthiness in processing large volumes of monies/negotiable instruments while securing student information and appropriate endorsement.
• Ability to provide positive customer service by exercising good interpersonal skills such as tact, diplomacy, and professionalism while remaining sensitive to the customer’s needs.
• Strong communication skills, both oral and written.
• Strong organizational skills.
• Must present a neat and professional appearance, with the ability to meet and serve customers pleasantly and effectively in person and by telephone.

KSA Preferred

• Comprehensive knowledge of college policies and procedures, as well as applicable governmental regulations.

Department/Job Specific Requirements

• Acceptable credit check and background check required.
• Complete other required employee training as needed.
• Travel to remote campuses as needed.
• Adhere to time and attendance policies.
• Overtime and evening hours are required during all registration periods and when necessary to meet deadlines.

Physical Demands

• Physical Activity: | Primarily sitting
• Environmental Hazard(s): | <15
•  Lifting: | <=20lbs.

Posting Type Staff