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Job Description

Job Summary

Responsible for the coordination of patient transports and maintaining consistent communications between the flight crews, the hospital and/or EMS. Flight follow aircraft (computer aided and/or manual sectional charts) on missions and initiates emergency action plans in case of incident/accident and completes the required documentation.

Essential Functions

• Receive, coordinate, and relay requests for medical transport.
• Flight follow aircraft (computer aided and/or manual sectional charts) on missions and initiates emergency action plans in case of incident/accident.
• Responsible for quality and accurate documentation of all Communications Center activities.
• Maintains positive relationships with customers and other air medical transport providers.
• Relays pertinent information during shift change via verbal relay and written documentation.
• Maintains a professional attitude while answering phones and relays messages as needed.
• Effectively manages the transfer center to ensure that patient transfers are facilitated within a timely manner
• Demonstrates commitment to patient and team member safety. Considers safety as the primary factor in all decisions.

Qualifications

• Required High School Diploma or equivalent
• Preferred Bachelor's Degree

• 5 years of relevant experience Required
• EMS/ EMS dispatch experience

• LIC-Paramedic License - STATE_MI State of Michigan preferred

Primary Location

SITE - Aero Med Base - 5452 44th St - Grand Rapids

Department Name

Aero Med

Employment Type

Full time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

40

Hours of Work

5:45am to 5:45pm or 5:45pm to 5:45am

Days Worked

Rotating days and nights 3 a week

Weekend Frequency

Every other weekend

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here.