Administrative Technician II (Community Development)

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Administrative Technician II (Community Development)

Salary

$18.34 Hourly

Location

Coppell, TX

Job Type

Full Time

Department

COMMUNITY DEVELOPMENT

Opening Date

06/23/2019

Closing Date

7/7/2019 5:00 PM Central

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The Opportunity

The Administrative Technician II is responsible for modern office methods, practices, and equipment; business report and correspondence formats; the principles and implementation of building and planning codes, ordinances and regulations; state laws related to permits and contractor licensing; principles and practices of permit application review and approval; basic blueprint/plan review; standard office practices and procedures including business correspondence, filing and standard office equipment operation; basic principles and methods of public administration, research and statistics; and exceptional customer service techniques and principles. 
 

Eligibility

  • Analyze and review permit applications and approve as necessary; interpret and apply applicable building codes, ordinances, fee schedules and regulations.
  • Schedule and assign inspections from requests by phone, website and in person.
  • Process Accounts Payable invoices for the Community Development department.
  • Performs administrative, record-keeping tasks and assist with projects essential to the operation of the department.
  • Answer procedural questions regarding basic requirements for the permitting process, as well as accept complaints for the Code Compliance division.
  • Facilitate workflow of the Community Development permitting process.
  • Attend and take notes for a weekly project status meeting.
  • Research and complete Requests for Public Information.
  • Assist community volunteers with the iSpy/Sign Zone program.
  • Performs payables and financial reports while working with the finance department.
  • Monitors department budget, initiate purchase orders, and maintains supplies, uniforms and equipment for the department.
  • Assist in the preparation of cases for Boards and Commissions serving Community Development, including agendas, legal notices, meeting minutes and records.
  • Composes and/or produces correspondence, queries, reports, graphs, charts, spreadsheets and miscellaneous paperwork for the department.
  • Monitor and update information available on the Community Development web pages.
  • Perform special assignments, research, or other related duties and tasks as requested, required, or instructed.
  • Work effectively, tactfully and courteously with the public, City staff, private and developers.
  • Troubleshoot and test permitting and financial software applications.
  • Think and act quickly within a complex work environment to analyze situations and make decisions regarding procedural matters without immediate supervision.
  • Understand and carry out complex technical directions; respond to requests and inquiries from the public; make basic arithmetical calculations with speed and accuracy.
  • Prepare and maintain accurate and complete records and reports; operate standard office equipment, including personal computers using database management software and MS Word; and commit to providing quality customer service.

This is Coppell

Technical Competencies
 
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
 
Human Competencies
 
Motivation of Self & Others:  We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self:  We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.
Service –Oriented:   We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy:  We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational:  We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication:  We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity:  We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self:  We are committed to improving our knowledge, skills, personal qualifications and performance through self-development.
 
Conceptual Competencies
 
Organizational Awareness:  We are aware of the Organization's structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational culture
Global Awareness:  We stay informed of issues and trends that may impact the Organization by understanding media/public relations.
Community Awareness:  We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.
Innovation:  We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.
Critical Thinking:  We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning:  We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values
 

Experience
 
The Administrative Technician II must have at least two (2) years of experience involving permit issuance, customer service, building services and/or administrative support. A high school diploma or GED equivalent is required.  Associates Degree is preferred. A valid Texas Driver's License is required.  Ideal candidate will have or obtain ICC Permit Technician Certification.

Knowledge
 
The Administrative Technician II should be thoroughly familiar with and have an excellent working knowledge of modern office procedures and office equipment.  This employee must have a working knowledge of the departmental operation, financial analysis, related terminology, and specific departmental policy and regulatory procedures is essential knowledge required to effectively perform duties and tasks.

Skills/Abilities
 
The Administrative Technician II must be able to perform occasionally tedious, exacting work, and frequently change tasks and perform multiple tasks simultaneously under frequent time pressures.  This employee must be able to operate a personal computer, fax machine, copier, multi-line telephone, and other office equipment.  Ability to digest technological information. The Administrative Technician II must possess the ability to plan and prioritize work, effectively communicate with a wide variety of individuals verbally, and in writing using the English language.  Strong customer service skills are also necessary.
 

In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.

 

EMPLOYEE BENEFITS SUMMARY FULL-TIME

The City of Coppell is self-funded and pays employee coverage for medical, dental (HMO plan), life insurance, AD&D, and long-term disability.  The employee pays dependent coverage for medical, dental, life and AD&D insurance.  Coverage is effective the first of the month concurrent with or following date of hire.

Medical Insurance

We offer a PPO United Healthcare Options network HRA annual rollover plan.  For this plan year, the HRA funded by the City is $500 reimbursement for in-network deductibles and 20% co-insurance only.  The fiscal year individual/family in-network deductible is $2,500/$5,000 with 80% coverage after deductible.  Office co-pays are $40 for PCP/$50 for specialist.  Basic outpatient lab work by Lab Corp is covered 100% up to $1,000. Our plan summary and premium rate sheet is on our website.

Dental Insurance

Our dental insurance is through Guardian and offers the HMO and PPO plan.  Both plans include two cleanings each year per person.  The HMO out of pocket is based on set fees with no deductible or maximum. The PPO plan has 80% basic coverage and 50% major coverage after a $50/$150 individual/family deductible.  Orthodontia is also available on both plans for adults and children.

Prescription Benefit

Our prescription benefit is through Kroger Pharmacy Plan.  There is a $50 brand plan year deductible. Then following applies:

                        30 day supply               90 day supply (mail order or retail)

                        Tier 1  - $5                     Tier 1 (generic)              -  $10
                        Tier 2 - $40                    Tier 2 (name brand)        -  $80
                        Tier 3 - $70                    Tier 3 (non formulary)     -  $140
                        Specialty Drug - $300

Vision

Our vision plan is with Superior Vision with $10 exam/$25 eyewear in-network co-pays. Annual exams and most lenses are paid in full after co-pays. Frames are paid once each 12 months up to $125 retail value.  Contact lenses are paid once each 12 months up to $150. The premium rates are on our website.

Life Insurance

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000.  Those employees age 65 and over will receive a reduced benefit.  Additional voluntary individual and dependent life insurance is available through Mutual of Omaha.

AD&D (Accidental Death & Dismemberment)

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000 in addition to your life insurance.  Those employees age 65 and over will receive a reduced benefit.  Additional voluntary individual and dependent AD&D insurance are available through Mutual of Omaha.

Short-term Disability

The city pays for short-term disability.  Coverage begins on the 15th day of absence due to your own covered injury or illness. Earnings are 60% of weekly income up to $2,300 maximum per week.

Long-term Disability

Long-term Disability is equivalent to 60% of your monthly salary up to $10,000 after 90 days of qualifying disability.

TMRS (Texas Municipal Retirement System)

TMRS is your retirement program.  Employees contribute 7% of gross earnings each paycheck.  The City's match is 2 to 1 upon retirement.  TMRS members are vested with 5 years of service.  Employees are eligible to retire with 20 years of service or at age 60 with 5 years of service.

Holidays

The City of Coppell has 10 ½ paid holidays per year: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2 ½ days), Christmas (2 days) and one personal day.

Vacation

Vacation leave accrues at the end of the first full pay period and may not be used until successful completion of the initial probationary period.  During the 1st year of employment, 10 days of vacation are accrued (5 days for 24 hour shift).  After the 1st year, the accrual is earned at the rate of 15 days per year (7.5 days for 24 hour shift). The accrual rate increases with years of service up to 24 days annually (12 days for 24 hour shift).

Sick Leave

Sick leave begins accruing during the first full pay period of employment at the rate of 12 days annually (6 days for 24 hour shift). The maximum cumulative accrual is 1040 hours (1560 hours for 24 hour shift).

Longevity

The City of Coppell pays $6 per month for accumulated months of service in a lump sum annually in November.

Compensation Incentive

The City of Coppell gives employees $150 per month to apply first towards their dependent medical premium if applicable, or invest in our ICMA 457 plan.

Deferred Compensation Plan

ICMA provides tax-deferred supplemental 457 retirement plans

Flex Spending Section 125

Employees may participate in the Flexible Benefit Plan, which corresponds to Section 125 of the IRS Code. The plan allows employees to set aside pre-tax dollars to pay for out of pocket medical, dental, vision and related health care expenses. Employees may also elect to contribute to a dependent care reimbursement account through voluntary pre-tax payroll deductions.

100% Direct Deposit

It takes two pay periods for complete processing.

Wellness Health Center

Free to City of Coppell employees and dependents on our medical plan for health coaching and acute care.

The CORE

Free individual and family membership for employees.

Coppell Library

All employees and their families have free access to our Library.

Employee Assistance Program

The City of Coppell pays for confidential counseling on life and family issues.

Cariloop

Online healthcare coaches to guide through challenges as a caregiver.

Bereavement Leave

The City of Coppell provides up to 24 hours (36 hours for 24 hour shift) paid leave in the event of a death(s) for current spouse, child, parent, brother, sister, stepparent, stepchild, grandparent or grandchild of an employee or employee's current spouse.

Civil Leave

Employees receive paid leave for jury duty and other approved civil leave.

Military Leave

Full pay for up to 15 work days per fiscal year and one time partial pay for up to 180 days if eligible.

Workers' Compensation

Anytime an employee is injured on the job during the scope of City business, the employee is covered by workers' compensation insurance.

Tuition Reimbursement

Once initial probationary period is complete, the City provides proportional tuition only reimbursement from an approved college for job related courses within a degree plan with requirements.

Other Optional Benefits:

AFLAC
Legal Shield
InfoArmor
Long-Term Care

01
What is your highest level of education completed?
  • High School Diploma or GED
  • Some College
  • Associates
  • Bachelors
02
How many years of experience involving permit issuance, customer service, or building services support do you possess?
  • Zero to One Year
  • One to Two Years
  • Two to Five Years
  • Five Years Plus
03
Do you have an International Code Council Permit Technician certification?
  • Yes
  • No

Required Question

Agency
Coppell, City of (TX)
Address
255 Parkway Blvd

Coppell, Texas, 75019
Phone
972-304-3699
Website
http://coppelltx.gov
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