Administrative Specialist II - Jail Health Services

King County Auburn, WA Full-time

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Summary

Public Health | Seattle & King County is seeking to hire multiple Career Service Administrative Specialist II's to join our vibrant & diverse team at Jail Health Services!

The Administrative Specialist II will provide specialized technical, program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person. Some employees may have to deal with sensitive and/or potentially volatile situations. This position is responsible for safely performing a variety of skilled work including distributing materials and/or supplies throughout multiple units in Jail Health Services.

These positions will also perform support activities for multiple disciplines in high volume healthcare settings as part of Jail Health Services.

Commitment to Equity and Social Justice:

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.

Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan.

Who May Apply:

These positions are open to all qualified candidates. Currently, we are recruiting for three full time Career Service positions. In addition, applicants from this recruitment may be used to create a list of qualified candidates for future career service, term-limited temporary, and special duty assignment (SDA) positions that may occur in the next 6 months in this program.

Work Schedule:

The schedules for these positions is to be determined but in general, staff work a day or mid/evening shift. Hours of operation for the team are from 5:30am to 10:30pm. Seven days per week.

Differential pay of an additional $0.50 per hour for hours worked between 5:00 p.m. to 10:00 p.m. and $0.75 for hours worked between 10:00 p.m. to 7:00 a.m. will be given. This position is overtime eligible and may be required to work evenings, holidays and weekends as needed.

Job Duties

This position is part of Jail Health Services HIM team and will be cross-trained to fill in for multiple clerical/admin support positions which include support for the medical, dental and psych clinics.
Triage a high volume of telephone calls from the general public seeking information on inmate patients. May deal with sensitive and /or potentially volatile situations.
Provide specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and external customers over the telephone, in writing and in person.
Assist with maintaining physical inventory for healthcare services as part of the Supply/Ops team, which entails, navigate throughout a multi-story building using stairs for up to six hours a day, utilizing a stocking cart and lifting items up to 30 pounds with or without accommodations.
Perform basic stocking functions using material handling equipment, load and unload items, and acknowledge receipt of goods and services.
Utilize Windows-based software and electronic health records. Scan health information into an electronic health record system (EPIC®). Identify and correct errors to ensure scanning accuracy and to generate statistics. Accurately enter data into multiple databases that includes complex text and numbers and medical terminology.
Open, sort, and distribute mail. Attend and take minutes at meetings. Maintain calendars for supervisor and /or program resources, as needed.
Assist clients, both internal and external with inquiries and follow up on their concerns.
Participate as member of Jail Health Services Health Information Management (HIM) Team in meetings and help implement clinic flow adjustments, program changes and new procedures.

Experience, Qualifications, Knowledge, Skills

Computer skills including proficiency in a Windows environment, and the ability to use drop down menus, point and click software, multiple screens and the ability to enter data with at least 85% accuracy and a minimum of 3000 keystrokes per hour.
Ability to use word processing and spreadsheet software to complete assigned clerical tasks.
Ability to demonstrate knowledge of basic accounting and mathematics.
Ability to communicate effectively, both orally and in writing.
Ability to follow oral and written instructions and follow through on assignments as directed.
Ability to maintain confidentiality on sensitive matters.
Ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.).
Ability to demonstrate customer service skills – in person and via telephone (discretion, patience, etiquette and professionalism.
Ability to use a multi-line telephone system as well as other office equipment including: TDD machine, fax machine, copiers, scanner, label maker, and printers.
Ability to gain functional knowledge of medical terminology.
Ability to work independently and in an organized manner.
Ability to handle difficult interpersonal interactions with discretion and diplomacy.
Ability to push, pull or move items greater than 30 pounds, with or without accommodations.
Ability to reach above head, kneel, bend, stoop, push cart and navigate throughout a multi-story building using stairs and to walk greater than 300 yards for up to six hours a day.
Ability to prioritize and complete multiple tasks simultaneously.
Ability to work with interpreters and English as Second Language (ESL) clients.
Ability to navigate freely throughout EPIC® and other electronic health record systems.

OR:

Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Desired Qualifications:

Experience working in a correctional facility.
Experience using an electronic health record system.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
This directive applies to employees in the Executive branch*, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Application process:

Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:

NEOGOV/Government Jobs on-line or paper application
Supplemental questionnaire responses
Resume

Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.

Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.

You may attach multiple documents if you wish:

Copy and paste one or more documents into the text resume section of the application.
Attach multiple documents/files in the resume attachment section.

Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.

Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.

The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.

Supplemental Information:

This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx

Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.

Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.

If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Applicants from this job posting may be used to fill temporary or other positions in this classification for a period of up to a year.

Additional Information:

Public Health - Jail Health Services follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:

Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution.
Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or,
Has been civilly or administratively adjudicated to have engaged in the activity described above.

Additionally, PREA standards require that the department consider any incidents of sexual harassment involving an inmate or detainee in determining whether or not to hire or promote anyone.

The above is in compliance with PREA and its implementing regulations, 28 C.F.R. Part 115, Subpart A, Section 115.17, Hiring and Promotion Decisions.

Union affiliation:

Local 17

Contact:

For more information about the application process please contact Mark Lacy at Mlacy@kingcounty.gov.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
10 paid holidays each year (plus 2 personal holidays)
Generous vacation and paid sick leave
Paid parental leave, family and medical leaves, and volunteer leave
Flexible Spending Account
Wellness programs
Onsite gyms and activity centers
Employee giving program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs

For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Please describe a time you participated on a collaborative team to achieve a shared goal. Please include information about the role you played, the goal you worked toward together, and what characteristics or actions of the team aided in your success.

Do you have experience working within a healthcare organization serving high risk populations?

If you answered "Yes" to question #2, please describe clients served by the organization and your role within the organization. If you answered "No", then type N/A.

Do you have experience using any electronic health record systems?

If you answered "Yes" to question #4, please describe the electronic health record systems you have used. If you answered "No", then type N/A.

Are you proficient using Microsoft Outlook, Word, Excel, and web-enabled tools?

If you answered "Yes" to question #6, please describe your experience and skill level with Microsoft Outlook, Word, Excel and web-enabled tools. If you answered "No", then type N/A.

Seattle & King County Public Health has a strong commitment to equity and social justice. All staff are given training in Equity and Social Justice (ESJ) as well as Trauma Informed Care (TIC). Please describe why working for an agency that values ESJ and TIC is important to you.

Are you familiar with Medical Terminology?

Please indicate the office equipment you are proficient using. (Check all that apply)

Multi-line phone
Fax machine
Copy machine
Scanner
Printer
Label Maker
None of the Above

Please indicate the positions that you wish to be considered for in this recruitment: (Check all that apply)

Career Service
Term Limited Temporary (TLT)

If you are a current Career Service Seattle-King County employee, do you have permission from your current supervisor to apply for a Special Duty Assignment?

Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?

Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
No.

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question

This job is no longer available.

King County

Auburn, WA