General Description
The Student Services Generalist will support Continuing Education and Workforce Development in the implementation of Elevate, the non-credit enrollment and course management system.  In addition, the Student Service Generalist is the primary interface with students seeking entry into the Continuing Education and Workforce Development programs. The Generalist will be responsible for working with staff to ensure the proper implementation and use of the registration system, as well as registration of individuals through personal contact and follow through with the prospective student as she/he proceeds through the registration process.
 
This is a grant funded position.  Funded through
HEERF
II Institutional
CRRSAA
(Coronavirus Response and Relief Supplemental Appropriations Act).  The grant is to support higher education institutions to respond effectively to the coronavirus while preserving the learning environment.  The funding is for the response of the ongoing crisis.
  
Characteristics, Duties, and Responsibilities
·         Work with department and Information Technology staff to ensure implementation of registration system and document best practices.
·         Assists students with registration and tuition/fee payment instruction. 
·         Provides on-going information to students and potential students regarding policies, programs, and procedures.
·         Recommends improvements to department procedures as needed.  Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication
·         Reads, interprets, and communicates College policies and procedures.
·         Collaborates with department and College staff to ensure efficient use of Elevate.
·         Performs related duties as assigned by supervisor.
 
Education Requirements
·         Bachelor’s degree required. 
Experience
·         Outstanding customer service and communication skills.
·         Working knowledge of an online student registration system and associated processes.
·         Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
 
Competencies and Skills Required
·         Proficient use of technology including on-line registration systems
 
·         Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
 
·         Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student registration in non-credit programs that a prospective or current student may utilize.
 
·         Analytical and problem-solving skills.
 
·         Ability to take required initiative to solve problems.
 
·         Ability to collaborate with others.
 
·         Commitment to student service and a diverse population.
Physical Demands and Work Environment
·         This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
 
·         Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
 
·         No or very limited exposure to physical risk.
 
Some travel required