Share Email Opening Title IT Support Specialist  Description This is a technical position involving the maintenance of information systems for the City. Duties include performing helpdesk functions; setup, configuration and troubleshooting of computers, servers, network infrastructure; voice over IP (VOIP); and a wide range of software applications. ESSENTIAL FUNCTIONS Acts as the in-house computer system staff by providing technical assistance and trouble-shooting specific data processing needs including hardware and software problems Performs the configuration and installation of hardware, software, and computer supplies Maintains the user account management and security Manages City’s antivirus and security-related applications Maintains the voice mail and phone systems including procedure documentation, new user set-up, security, and training Maintains accurate procedure manuals for step-by-step operations of PC systems, telephone, and voice mail systems, security and training Manages service contracts and acts as vendor liaison for City hardware, software, phone system, security camera systems, and copier/printers Maintains an inventory of IT related equipment including computers, phones, security cameras, and other city IT equipment Assists in developing hardware and software standards, policies, procedures, and long and short-range strategic planning for citywide IT needs Assists department supervisors in finding, selecting, and purchasing software and other technical solutions that will improve operations. Serves as project manager for implementation. Maintains the City’s mobile data accounts Tracks City’s software licenses and keeps renewals current Provides technical support for City’s AV equipment & related technologies Coordinates with CATV Commission and other vendors as needed for repairs to CATV equipment Stays current with new developments in IT and Information Systems Callbacks may occur occasionally as needed in emergency (defined escalation situations) Assists with preparation and monitoring of annual information technology budget SUPERVISION RECEIVED & EXERCISED Works under the general supervision of the City Administrator May receive indirect supervision from a variety of Department Heads as it relates to functional activities or project areas MINIMUM QUALIFICATIONS Valid Driver’s License High school diploma or GED Associate Degree (2-year) in Information Technology/MIS or equivalent training/experience One-year experience in the administration of Local Area Networks One-year experience in the repair and maintenance of computer hardware and software Ability to pass background investigation PREFERRED QUALIFICATIONS Bachelor’s Degree (4-year) in Information Technology/MIS or equivalent training/experience Microsoft Certified System Administrator Network +, A+ and/or Security +   Location City Hall   Full-Time/Part-Time Full-Time   Position Requirements KNOWLEDGE, SKILLS & ABILITIES REQUIRED Working knowledge of personal computer hardware and software installation troubleshooting, setup, configuration, and repair Working knowledge of computer operating systems (newest version of Windows operating systems, including desktop and server) Working knowledge of VoIP telecommunications systems Working knowledge of networking equipment, storage area networks, telecommunications hardware, and network peripherals, firewall, VPN, Ubiquiti Working knowledge of City government functions, municipal operations and services, including personnel involved Working skill in hardware deployment, installation, and support Working skill supporting multiple users on a wide variety of software applications Considerable skill in learning new technologies Considerable skill in providing a high level of customer service to city officials and employees Considerable skill in providing remote support of technical issues via telephone, face to face, and/or with remote support software Considerable skill in tracking phone calls, emails, and maintenance requests to ensure problems are properly prioritized, monitored, escalated, and resolved appropriately Considerable ability to resolve routine problems within a well-defined technical domain Considerable ability to refer non-routine or more complex problems to the contracted vendor Considerable ability to organize and prioritize work, to multi-task, to establish efficient processes, and to develop goals, policies, plans, and procedures for functional areas Considerable ability to research and analyze data, search records, determine alternatives, and make recommendations or implement changes as needed Considerable ability to communicate effectively, both orally and in writing, with employees and vendors   Salary Range $58,555 - $73,193 DOQ with excellent benefits package     This position is currently not accepting applications. To search for an open position, please go to http://CityofAlexandria.appone.com

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