The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.  

The Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living and social engagement for veterans, servicemembers and their families; older adults and their caregivers; and other populations who experience vulnerability. The division’s work also includes efforts to strengthen connections within, and improve access to, the human services system.

In particular, this position will have a technical focus: the Operations Specialist will lead the division in the transition from the use of shared files and other collaborative platforms to Microsoft SharePoint and Teams, and will also support the division in revising external-facing content and adopting King County’s new website management system. Another emphasis will be on supporting the division with setting and carrying out contract monitoring processes. The position will be responsible for helping to create division monitoring standards and processes and will support ASD program managers in ensuring compliance with the terms and conditions of the division’s service contracts. 

WORK SCHEDULE/CONDITIONS: This is a Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) position anticipated to end December 31, 2022, but subject to change dependent on operational need. This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is represented by PROTEC17.

Teleworking Requirement 

The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

RECRUITER: Susan Churchill, susan.churchill@kingcounty.gov

• Project manage activities related to ASD’s migration to SharePoint, Teams, and/or other collaborative or information-sharing platforms. Develop project strategies, work plans and schedules, working with ASD management, King County IT, and other SharePoint administrators to understand statutory and operational conditions for projects.
• Plan, convene and lead various internal and/or external work groups where appropriate. Analyze end-user needs to inform the structure and creation of SharePoint, Teams and other platforms for team use. 
• Lead development of and migration to SharePoint, Teams and other system platforms.
• Provide training and technical assistance to internal staff to support adoption and use of technology and information-sharing platforms. Develop and maintain user content for staff (e.g., manuals, instructions, trainings, etc.) to ensure usability. 
• Oversee and manage a portfolio of programs relating to VSHSL strategies or other ASD-funded programs that promote the ability of veterans, seniors and other resilient communities to access the human services system and that improve the ability of these services to systematize and engage in continuous improvement.
• Design, implement, refine and manage the ongoing performance of assigned programs, key aspects of which include:
  • Help create and refine contract monitoring standards, processes and guides, including trainings as necessary, to support other ASD program managers in planning, scheduling and completing contract monitoring visits and reports with contracted providers. 
  • Ensuring continuous community partnership to remain meaningfully partnered and accountable to affected communities in all aspects of work.
  • Developing subject matter expertise on policies, practices and program models that affect the program’s focus populations.
  • Negotiating and drafting contracts and contract exhibits.
  • Monitoring contract performance to ensure timely payment, use of data to inform continuous process improvement, attainment of program outcomes and strong county-contractor partnerships.
  • Providing ongoing technical assistance to support contracted partners in reducing barriers to program success. 
• Develop expertise in and conduct or support VSHSL procurement processes; assist in developing draft language; use web-based procurement tools; provide technical assistance to division work units and other VSHSL partners and assist in competitive bid processes as needed.
• Participate in the development and refinement of standards and training of division processes for procurement, contracting, monitoring, reporting and other processes for division standardization; research standard processes and emerging practices in other work units and jurisdictions for these processes; provide training and technical assistance to the division and partner work units in using division standards and processes.
• Collaborate with partner work units, divisions, and departments and participate in the negotiation, drafting, execution, monitoring, and enforcement of memoranda of agreement and/or contracts that control investments of the VSHSL; arrange meetings, draft language and best practice protocols based on division best practices.
• Participate in the development and execution of any VSHSL or division community provider communication, meetings and/or training plans.
• Perform other related duties as assigned.

Successful candidates for this position will have:

• Professional and/or volunteer experiences that demonstrate commitment to serving veterans, seniors and/or resilient communities in King County.

• Deep knowledge of equity and social justice principles and practices, and understanding of the effects of place, race and policy and systems-based inequities on marginalized communities and populations. 
• A combination of at least four years of education and relevant experience in contract management or project coordination in a social service setting.
• Well-developed communications skills, both written and verbal, for different audiences and communication needs, and the ability to collaborate across diverse partners and community members.
• Demonstrated verbal communication skills and professional level writing skills.
• Demonstrated ability to work independently and as a member of a team.
• Well-developed organizational skills and expert attention to detail.
• Demonstrated experience in gathering and analyzing data to inform decision-making and in the development of materials, including formal reports, email notices and other notices for professional and community audiences.
• Recent and successful experience multi-tasking and working in stressful situations including changing deadlines and expectations.
• A well-developed understanding of equity and social justice principles.
• Ability to apply a race equity lens to all areas of the work, including methods, analysis, results interpretation and dissemination.
• A Bachelor's degree and/or an equivalent combination of professional and life experience that enables the ability to learn complex processes quickly, analyze and improve those processes, and then teach others about the processes.
• A team orientation with a willingness to coach, mentor and support colleagues while being coached, mentored and supported by colleagues.
• The curiosity to question established practices and the mindset to incorporate new ways of working, thinking, and relating.
• Demonstrated knowledge of compliance and continuous quality improvement strategies with contractors and partners in a human service setting.
• Valid Washington State Driver's License or the ability to travel around the county in a timely manner.

• Knowledge of Microsoft 365 and experience in SharePoint, Teams and other collaborative or information-sharing platforms.  
• Familiarity with, or an ability to learn GovDelivery, ZoomGrants, SiteCore.
• Demonstrated experience providing technical assistance to non-technical staff. 
• Previous experience designing and executing RFPs or similar competitive procurement processes in a human services context.

• Familiarity with King County's network of human services providers and local resources for vulnerable populations.

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.