Job Title:  Debt Collector 

Knight & Hooper, a debt collection law firm located in Chattanooga TN, has an opening for Debt Collector. Knight & Hooper is a full-service law firm that specializes in the areas of bankruptcy and creditors rights. The firm represents clients on matters concerning consumer and business collections and foreclosures. It handles cases related to demand letters and debt collection. Knight & Hooper is a member of the National Creditors Bar Association.

Collector Job Responsibilities:

• Works with coworkers to set debt collection strategies.
• Leads the debt collection process for assigned customers.
• Contacts customers by phone, email, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Answers questions customers have about billing statements.
• Negotiates repayment plans when possible.
• Keeps track of payment due dates and sends reminders.
• Updates the account status when the debt has been paid.
• Investigates disputes and follows up with customers.
• Maintains confidentiality and the utmost discretion.
• Collaborates with lawyers if legal action is required.
• Uses debt collection software, skip tracing software, and public records databases.
• Complies with all federal, state, and local laws and regulations as well as company policies.

Work Hours, Salary & Benefits:

Our starting wage is $26,000 a year, however the wage is negotiable depending upon applicants qualifications and skills.  Hours are 8:30 a.m. to 5:00 p.m. Monday through Friday.  We offer paid time off, vacation time, paid parking, contribution to retirement plan and insurance.

Qualifications and Skills: 

• Collaborates with coworkers and has strong interpersonal skills.
• Excels at customer service and negotiation and stays calm and professional.
• Learns quickly and has strong problem-solving and critical thinking skills.
• Communicates effectively and has strong written and verbal communication skills.
• Works well independently and has strong project management and organization skills.

Education and Experience Requirements:

• A high school diploma or equivalent is required.
• A background in collections, customer service, or sales experience is preferred.  

If you are qualified for this position and enjoy collections please apply! Please email us with cover letter of interest, contact phone number and resume attached. Thank you.

Knight & Hooper is an Equal Opportunity Employer