Student Services Generalist

UCNJ Union College of Union County, NJ   Cranford, NJ   Full-time
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General Description
The Student Services Generalist is the primary interface with students seeking entry into the College.  The Generalist will be responsible to facilitate the Community College Opportunity Grant (
CCOG
), and Financial Aid processes.
Characteristics, Duties, and Responsibilities

Prepares and reviews financial aid reports related to the
CCOG
grant.


 
Assists students to complete the admission process by resolve unusual issues, and basic financial aid assistance.
 
Verifies, evaluates and interprets documents submitted by students for financial aid programs; initiates follow up with applicants for clarification or additional documentation.
 
Assists with campus previews, new student orientations, parent orientations, financial literacy,
FAFSA
workshops, satisfactory academic progress, and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
 
Composes correspondences to students in relations to the Community College Opportunity Grant (
CCOG
) and others concerning requests for information or processing.
 
May train and direct student workers or temporary employees as it relates to the Community College Opportunity Grant (
CCOG
).
 
Recommends improvements in department procedures.  Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
 
Maintains records of students served and services provided.  Maintains essential records and files.
 
Performs related duties as assigned by supervisor.
Education Requirements
Bachelor’s degree required. 
Experience
• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Competencies and Skills Required
• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student service that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to student service and a diverse population.
Physical Demands and Work Environment
• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

This job is no longer available.

UCNJ Union College of Union County, NJ

Cranford, NJ