General Description
Responsible for overseeing and coordinating the activities on all three campuses designed to address retention initiatives through the Academic Learning Centers. The emphasis for the position will be on identified high risk courses, developmental courses and/or targeted cohorts. The incumbent trains tutors to work with the special needs of identified high risk populations to improve student retention and persistence. Works with the Director to develop the services of the Centers to student needs with particular interest in basic skills
Characteristics, Duties, and Responsibilities
· Develops activities, workshops and materials designed to address the needs of high-risk populations.
· Oversees the delivery of services to high-risk populations on three campuses with special emphasis on the materials, workshops and activities developed in Responsibility #1.
· Coordinates appropriate activities for incoming students with an emphasis on the
UCC
101 population, first generation college students, student athletes, basic skills students, and those in high-risk classes, among others.
· Remains cognizant of any changes in developmental curriculum and coordinates ALC’s response to such changes.
· Recommends peer, paraprofessional, and professional tutors to the Director.
· Develops training modules for peer, paraprofessional and professional tutors who work with at risk students.
· Assists in the marketing of the services to faculty, students, and staff of each campus with emphasis on outreach to students in developmental courses and targeted cohorts.
· Trains peer, paraprofessional, and professional tutors to better support our tutorial staff according to the
CRLA
list of recommended topics and other relevant topics.
· Oversees appropriate record keeping and data to produce reports as needed.
· Tutors in the areas of expertise.
· Evaluates assigned personnel as appropriate.
· Serves on College Governance committees, or other College committees, and attends appropriate departmental and divisional meetings as requested.
· Maintains and updates the departmental website.
· Uses social media to advertise offering and services of the
ALC
.
· Participates in commencement events.
· Performs all duties assigned by supervisor.
Education Requirements
Bachelor’s degree, with preference in English, Mathematics, or Computer Science fields, Master’s Degree preferred.
Experience
· Minimum of two years teaching/tutoring experience in a higher education setting. Experience must be both in person and utilizing computer-aided instruction.
· Experience working with high-risk student populations.
· Knowledge of computer-aided instruction and basic computer applications.
· Ability to work in fast paced and pressured situations.
· Ability to work with changing technology.
· Excellent organizational, communication and interpersonal skills for effective interaction with students, staff, and faculty.
· Experience in supervision and evaluation of student workers.
· Ability to speak to audiences with confidence.
Competencies and Skills Required
· Must have excellent organizational, communication, and interpersonal skills for effective interaction with students, staff, and faculty.
· Must demonstrate ability to perform in a supervisory capacity.
· Must have knowledge of assessment and retention trends.
· Must demonstrate ability to work in a fast-paced environment.
· Must be able to train staff and students in the technology available at the College.
· Must be familiar with
CANVAS
, or similar Learning Management System, email, web authoring tools, graphic manipulation software, printers, and scanners.
· Must be proficient in the use of Microsoft Office Suite, especially Access, Word, PowerPoint, and Excel and be able to create databases, spreadsheets, and PowerPoint presentations.
· Must be proficient in use of e-mail as form of communication.
· Must be able to data mine departmental databases and produce reports as needed.
· Must be a competent technical writer with the ability to write instruction manuals for all levels of computer users.
· Must be able to learn new technologies
Physical Demands and Work Environment
· This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
· Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
· No or very limited exposure to physical risk.
· Some travel required.