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About Westfield State University:
In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.
Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.
Job Description:
Campus Title: Dining Services People Excellence Manager
State Job Title: Staff Associate
Department: Dining Services
Job Code: HA5300
FLSA Status: Exempt
Funding: 7115-6014
Bargaining Unit: APA
Job Type: Full-time, permanent
Timeframe: 52 weeks
Shift: Monday-Friday, 9:00a.m.-5:00p.m.
Regular Days Off: Saturday and Sunday
Supervision Received: The Dining Services People Excellence Manager serves under the general supervision of the Director of Dining Services and functions independently while following University and department policies, procedures, missions, and goals.
Supervision Exercised: Provides supervision and observation of staff who are training and onboarding including fulltime, contract, and, student employees. Directly supervises 1 student intern or up to 2 full-time team members.
Salary: $64,000-$68,000 (To commensurate with education and experience)
General Statement of Duties: The Dining Services People Excellence Manager provides training, development, evaluation, and onboarding, and is responsible for improving the productivity of all department employees. This position assesses department-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for all employees specifically related to foodservice and safety. This position actively searches, creatively designs, effectively implements, and thoughtfully evaluates methods to educate, enhance performance, improve moral, and recognize positive performance for department staff. Additionally, this position maintains departmental responsibilities outlined in multiple union contracts, scheduling, and is the departmental liaison to human resources and payroll. Additionally, this position completes hiring and onboarding practices for the people resources in the department.
Duties and Responsibilities:
Duties include but not limited to:
Essential:
- Conducts annual department training & development needs assessment.
- Develops trainings and programs to achieve assessment needs.
- Administers spending against the departmental budget for areas of responsibility.
- Obtains and /or develops effective training materials utilizing a variety of media, addressing the diversity of learning styles, and maintains training records for each employee.
- Train and coach managers, supervisors and others involved in employee development efforts to achieve desired outcomes.
- Plans, organizes, facilitates and orders supplies for employee development, training, and moral/celebration events.
- Develops and maintains organizational communications such as bulletin boards and staff newsletters to ensure employees have knowledge of training and development events and resources as well as moral and team building activities.
- Conducts follow-up assessment of all completed training to evaluate and measure results and effectiveness in achieving desired learning outcomes.
- Modifies programs as needed according to assessment results for continuous improvement.
- Exemplifies the desired culture and philosophies of the organization.
- Works effectively as a team member with other members of management.
- Understands the need to deliver training in a multi-cultural/multi-generational workplace with individuals who may have English as a second language.
- Conducts hiring processes and recruitment for open positions in the department (full-time, part-time, and student employees).
- Completes on-boarding and orientation processes for new employees, as well as assessment and follow up to ensure success.
- Serves as backup and support for payroll duties in the absence of area managers.
- Creates and updates Contractor and Student Employee handbooks.
- Reviews and creates new procedures in the department as related to job functions.
- Maintains attendance logs in a database and monitors for patterns of behavior.
- Create and execute a student leadership and supervisor program.
- Create, maintain, and evaluate training and onboarding curriculum for each area.
- Establishes employee moral efforts and programming to celebrate and recognize department employees.
- Collaborates with on campus departments and regional peers to complete job duties.
- During peak periods of demand/summer, assists in Dining operations and delivery of services.
- Maintains departmental responsibilities outlined in multiple union contracts.
- The Dining Departmental liaison to Human Resources and Payroll.
- Other duties as assigned.
Requirements:
Required Qualifications:
- Bachelor's degree preferred; in lieu of Bachelor's degree an Associate's degree with 2 years relative experience or 4 years relative experience can be substituted.
- Three years of experience in employee training and development preferably in foodservice environments.
- ServSafe Certified or ability to complete certification within three months of hire.
- Tips Certified or ability to complete certification within three months of hire.
- Commonwealth of Massachusetts Allergen Certification or ability to complete certification within three months of hire.
Physical Requirements:
- Prolonged periods sitting/standing at a desk and working on a computer.
- Must be able to lift up to 50 pounds at a time.
- Standing for extended periods of time.
Preferred Skills & Abilities:
- Excellent verbal and written communication skills.
- Strong people and presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training, development, and onboarding procedures.
- Skilled in the use of Microsoft Office Suite and Online Applications.
- Experience working with Employment Unions and Contracts.
- Bilingual.
Additional Information:
Salary:
For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.
State job specifications for this position may be found at the department of higher education website: http://www.mass.edu/foremployees/classificationspecs/classspecs-pers.asp
Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.
Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.
Application Instructions:
An on-line application is required. The successful candidate must submit an official transcript at the time of hire. Interested candidates should electronically attach the following documents:
- Resume
- Cover Letter
- Contact information for three references *
- Copy of unofficial transcript of highest degree
* Provide the contact information for reference providers in the reference section of the online application.
Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.
NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Covid-19 Requirements:
As a condition of employment, you will be required to complete an initial series of COVID vaccination (2 doses of Pfizer/Moderna or 1 dose of J&J) prior to coming to campus. Initial booster doses are strongly encouraged for everyone who is eligible. New employees will be required to provide proof of vaccination to Human Resources prior to onboarding. Employees who require a medical or religious exemption should email Tina Bones, Benefits Manager in Human Resources, at lbones@westfield.ma.edu.
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