General Description
The Student Services Generalist is the primary interface with students seeking entry into the College.  The Generalist will be responsible to facilitate applications, placement testing, advising, Financial Aid, and registration through personal contact and follow through with the prospective student as she/he proceeds through the registration process.
 
Characteristics, Duties, and Responsibilities
 
·         Develops academic and individual action plans for students on caseload to guide students toward on-time graduation; implements student retention programs as needed.
 
·         Assists students through the complete admission process by providing application completion assistance, information regarding academic placement testing, academic advising as appropriate or handoff to student services specialist to resolve unusual issues, basic financial aid assistance or handoff to financial aid counselor to resolve unusual issues; guidance for completion of registration and payment.
 
·         Support the testing center for proctoring of classroom tests, administration of
CLEP
, and
ESL
testing, as well as other associated tests. 
 
·         Assists students with Web services, College Portal, and College E-mail instruction, tuition/fee payment instruction, and information on internal and external scholarship opportunities.
 
·         Assists students in co-curricular student development by providing information regarding Student Government Opportunities, volunteer opportunities, internship opportunities, College Club membership and opportunities, College Life sponsored events such as Student Theater and the student art gallery, and deadline dates for various opportunities.
 
·         Assists with campus previews, new student orientations, parent orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
 
·         Reads, interprets, and communicates College policies and procedures.
 
·         Recommends improvements in department procedures.  Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
  
·         Maintains records of students served and services provided.  Maintains essential records and files.
 
·         Performs related duties as assigned by supervisor.
Education Requirements
 
·         Bachelor’s degree required. 
Experience
 
·         Outstanding customer service and communication skills.
 
·         Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Competencies and Skills Required
            
 
·         Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
 
·         Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
 
·         Analytical and problem-solving skills.
 
·         Ability to take required initiative to solve problems.
 
·         Ability to collaborate with others.
 
·         Commitment to student service and a diverse population.
Physical Demands and Work Environment
 
·         This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
 
·         Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
 
·         No or very limited exposure to physical risk.
 
·         Some travel required.