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Job Description

Job Summary

Leads and manages operational improvement projects throughout the organization including both clinical and non-clinical areas to accomplish measurable business process improvements. Work assignments are typically more complex and larger in scope. Analyzes and measures the effectiveness of existing processes and develops sustainable, repeatable, and quantifiable clinical and business process improvements. Collects and analyzes process and/or quality data to initiate, develop, and recommend operational practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. May focus on either quality or process improvement.

Essential Functions

• Supports complex improvement activities with advanced project plans outlining measureable deliverables and milestones.
• Supports the operational leadership to ensure that services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements.
• Assists with development of appropriate indicators and measures of performance including tools and strategies for ongoing performance measurement.
• Design the electronic health record functionality to proactively identify quality improvement opportunities. Facilitates the development of clinical decision support resources.
• Becomes an expert with best practice guidelines related to their assigned specialty and improvement teams.
• Develops concurrent data collection, analysis, dashboard/visual management and reporting tools for feedback to teams/departments, leveraging operational processes for improvement. Identifies common cause from special cause variation and conducts rapid cycle improvement.
• Educates teams on improvement strategies, methods, and safety behaviors.
• Participates in the orientation and preceptorship for the new Improvement Specialist positions.

Qualifications

• Required Bachelor's Degree or equivalent industrial engineering, field closely related to operational improvement, process improvement, project management, health care, case management, quality improvement, utilization management, business administration, regulatory affairs, compliance, clinical or related field
• Experience working in the OR preferred

• 5 years of relevant experience implementing successful, organization-wide operational improvement launches in the health care industry or closely related field, including extensive experience with process improvement, project management, change management, team leadership, education and training with process improvement tools and techniques, leadership, management, facilitation, clinical experience, or related experience Required

• LIC-Registered Nurse (RN) - STATE_MI State of Michigan SHGR-HDVCH Trauma Services Upon Hire required

Primary Location

SITE - Lakeland Medical Center - 1234 Napier Ave - St Joseph

Department Name

Performance Support - St Joseph/Niles

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here.