Duties/Functions

• Develop and incorporate re-enrollment efforts for withdrawn and stop-out students; provide timely interventions to assist students in their academic progress
• Co-create specific academic and personal plans with students to achieve their academic, personal and professional goals 
• Serve as a liaison for instructional support services such as tutoring, library services, and distance learning support
• Reconnect with stop-outs by providing individualized and substantive information on academic programs, financial aid, academic support and expedite their re-admission process
• Conduct follow-up communication via phone, text, email, live chat, web, and other methods of communication
• Identify trends and research best practices in student persistence and completion
• Review advising reports, existing notes in Navigate, and transcripts to better understand former students’ unique circumstances. 
• Document student progress and current academic needs of students; track any patterns for stopping-out from the college
• Participate in departmental meetings, serve on College committees, and attend professional development.  Demonstrate and model the College’s employability skills:  adaptability, communication, information processing, problem solving, responsibility, and teamwork.
• Performs all duties as assigned by the supervisor.

Difficult Challenges

• Contacting and engaging stop-out students 
• Gaining consensus on retention strategies
• Personnel issues

Contacts

• Daily: supervisor updates and assignments
• Semi-weekly: students with unresolved re-enrollment concerns

Education Required Education Preferred Experience Required Experience Preferred KSA Required

• Work well both independently and as part of a team with individuals with diverse backgrounds.
• Demonstrated excellent communication, interpersonal and leadership skills.
• Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments or projects and maintaining records.
• Ability to work independently according to established schedules and to complete assignments and projects, as per defined timelines.
• Ability to establish and maintain positive and effective working relationships with students, college employees and the public.
• Knowledge of student development, including student needs in each of the position’s areas of responsibility.
• Ability to perform and excel in a high‐tech all‐digital environment. 
• Excellent customer service skills and interpersonal skills.  
• Ability to handle sensitive and extensive confidential data. 
• Ability to communicate effectively, both orally and in writing, including strong presentation skills.
• Demonstrated initiative and creativity.
• Discretion in handling sensitive issues.
• Ability to handle stressful situations.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions.  
• Understanding of broad community college issues and administration.
• Ability to use word processing, e-mail, and the web for daily tasks.
• Perform related work as required.

KSA Preferred

• Maintain effective audio-visual discrimination and perception needed for making observations; reading and writing; communicating with others; handling varied tasks simultaneously
• An understanding of the mission of Guilford Technical Community College

Department/Job Specific Requirements

• General knowledge of college enrollment procedure 

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable. 

Physical Demands Posting Type Staff