Patient Access Team Lead

St. Joseph's Hospital   Syracuse, NY   Full-time
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Employment Type:

Full time

Shift:

Description:

Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide support to the Patient Access ED Team on all workflows
• Assist with completing and maintaining the task schedule
• Participate in projects that improve patient workflows and collaboration with other departments
• Participate in daily morning Tier 2 huddles, presenting data and escalations from previous business day
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Work cooperatively with all team members to ensure quality service at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Perform mandatory in-service training. Maintain a clean and safe work environment.
• Preceptor for new Patient Access staff in the ED.
• Ordering or approve supplies for Patient Access ED
• Help to find coverage if needed
SHIFTS
• Days and rotating weekends
QUALIFICATIONS
• Associates Degree or higher preferred
• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
• Effective written and verbal communication skills
• Demonstrates attention to detail, organization & effective time management
• Ability to work independently with little supervision
• Solid judgment to escalate issues appropriately
• Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines
RELATIONSHIP-BASED CAREGUIDING PRINCIPLES:
• Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver.
• Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education.
• Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers.
• Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
• Strong written and oral communication skills.
• Strong interpersonal, motivational and conflict resolution skills.
• Strong participatory management, team building and administrative skills.
• Broad based knowledge of related regulatory compliance requirements.
WORK ENVIRONMENT AND HAZARDS:
Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions or secretions (I).
PHYSICAL DEMANDS:
Medium work: Must be able to lift, bend, push and pull.
WORK CONTACT GROUP:
All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.
SUPERVISED BY: Supervisor and Manager
Supports: Staff
CAREER PATH: Supervisor
Operational:
• Ensures the daily operations of the service, including but not limited to scheduling, personnel, safety, coordination, communication, project/workflow and performance of staff duties as required and assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This job is no longer available.

St. Joseph's Hospital

Syracuse, NY