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Job Description

This position will combine onsite and remote work as needed, with limited travel in the greater Grand Rapids area.

In collaboration with leadership from service lines and regional market leaders, is responsible for planning, developing, implementing, supporting, and evaluating virtual health services across the life cycle both within the system and external organizations. Meets goals related to these projects, while ensuring protocols and processes are followed, key metrics are met, properly recorded and reported to leadership.

Essential Functions

• Oversees multi team collaboration for technical and business resources, provider/clinical staff, assigning responsibilities, and coordinating their work for implementing and supporting virtual health services.
• Demonstrates the ability to work independently while managing multiple virtual health services simultaneously while being a strong proactive team player.
• Leveraging in-depth experience in developing interdepartmental relationships, ability to work collaboratively, express strong written and oral communication skills, and the ability to manage expectations of senior business leaders.
• Provides insight to support the setting of strategic direction for virtual health within service lines and regional entities.
• Facilitates the development and implementation of standard workflows for virtual health services.
• Provides appropriate education and training for ambulatory and inpatient services to include providers, clinical and clerical staff in virtual health equipment and use case workflow.
• Monitors utilization, fiscal impacts, challenges, and outcomes of virtual health clinical applications appropriate programs expansion, including external support and resources where indicated.
• Manages/consistently monitors all virtual health equipment (including acquisition, distribution, and tracking)

Qualifications

• Bachelor's Degree or equivalent
• 2 years of relevant experience health care setting or business equivalent

Preferred Qualifications

• Experience developing, analyzing, delivery and measuring programs and/or projects

Primary Location

SITE - 515 Michigan St NE - Grand Rapids

Department Name

Virtual Health - SHMG

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here.